How long do orders take?
Items normally ship within 24 hours, but can vary depending
on the particualar item. Please note that you will receive a
system generated confirmation email once your order is shipped.
It's been a while and my order still hasn't arrived. How can I track
it?
If its been over a week and still no order! Contact us 24 hours a day
,7 days a week sales@orderhiphop.com or (813) 343-4132. When leaving a voicemail
message dont forget to include your FULL name and items ordered.
How much is shipping?
We ship through USPS. All prices are calculated at
check out and is based on the total weight of the order. International
orders are welcomed and priced the same way.
Can I place an order over the phone?
No. All orders must be submitted through the online
store.
Do do you accept checks or money orders?
Yes, we accept Checks and Money Orders. You must
place your order through the website. Once your order has
been confirmed you will need to mail all money orders and
checks made payable to:
OrderHipHop.com
PO Box 130162
Tampa, FL 33681
Phone: (813)343-4132
Fax: (813)343-4133
Checks will delay your order (no item will be shipped until
check clears)
What other forms of payment do you accept?
We accept Visa, MasterCard, and PayPal.
How can i get you to carry my product in your store?
Send a sample of your product to:
Attn: Sales Dept.
OrderHipHop.com
PO Box 130162
Tampa, FL 33681
Phone: (813)343-4132
Fax: (813)343-4133
We will look over your product and contact you back.
I am looking for an item that is not on your site, can you order it
for me?
Yes we will do special orders if the requested item is available to
us, let us know what your looking for and we will let you know if we can carry
it. We are always interested in carrying something new. email info@orderhiphop.com
What is your return policy?
Contact us by email
to return any unused/unopened product for a refund within
7 days of receipt. Contact us by email
to exchange defective products within 7 days of receipt (exchanged
for same title only). If we ship you the wrong item in error
please report it asap.
***Before you return anything, make sure you contact us by
email
Please send all returns to:
Attn: Returns
OrderHipHop.com
PO Box 130162
Tampa, FL 33681
Phone: (813)343-4132
Fax: (813)343-4133
Be sure to include a brief note explaining what the problem
was.
How can I advertise on the site?
Contact ads@OrderHipHop.com and we will get back
to you within 24-48 hours.
Do you have any stores to buy directly from?
No, we are a mail order business. We do not have
any physical locations to shop at.
How can I get any other questions answered?
We recommend submitting all other questions via
the Enquiry
Form. You can also leave us your questions at (813)
343-4132. If you are calling please leave us a message as
we are not available to answer the phones. Thank you for your
understanding.
|